A STRONG, RELIABLE, RESPONSIBLE PARTNER. TRANSFER TO ANY POINT IN PARIS

With private transport, the vehicle shall take you to, or pick you up as close as possible to your accommodation, taking into account the physical characteristics of the vehicle and access to the contracted address. Occasionally it is not possible for access reasons (narrow or pedestrian streets, private estates, or type / size of vehicle physically not allowing a nearer approach, police requirements, meteorological conditions like snow blocking access to hotel, etc. ) in this case you will be dropped and collected at the nearest available point With shared shuttle services you will be transferred to your accommodation or the nearest pick-up / drop-off point to your accommodation. With Public transport you will be dropped off and collected at predefined bus stops, bus stations, etc.

Once you complete your booking, you will be issued a voucher with full instructions on how to meet your driver and where he/she will be waiting for you. Some airports have reception desks, at other airports the driver will meet in the arrival hall, at other airports you may be requested to go to the coach bays (usually group bookings). Each supplier at each airport has a different set of instructions. These instructions are integrated clearly into your booking voucher and include all details you need to make your transfer hassle free. You will also have 24 hour telephone contacts issued on the voucher in the event that you should still have problems finding your driver.

Yes, flight arrival times are monitored. If you have problems collecting your luggage or clearing immigrations, please call your supplier or the Customer Care telephone number supplied on your e-mail confirmation of booking. In respect of flight delays, diversions, missed connections when the transport service originates from the airport, the waiting policy is: Flight Delays: Private hire with driver: Flight delays from original scheduled flight time of up to 2 hours are included. With Flight delays over 2 hours you must contact the Supplier to request the vehicle be kept waiting. An additional fee is payable in advance of the transport service. If you do not do this, the service will not be provided. Shuttle or Shared ride: You will be offered transport on the next available shared service. Public Transport: You will be offered transport on the next available scheduled service. Please do not send us an e-mail to advise of delays as e-mails are queued and we may not read your mail until it is too late. Flight Diversions: The airline will transport you to the scheduled airport, and the delay policy above applies. Flight Cancellations, missed flights and missed connections: Please refer to our cancellation policy.

We give an indication of the distance and driving time between transfer points at the moment of booking. This information is supplied as a guidance only and not as commitment. The Supplier retains absolute discretion to choose the actual travel route to your destination, and it may not necessarily be the most direct route or use toll roads.

We strive to transfer passengers 2 hours before flight departure. Most airlines open check-in counters 2 hours before flight departure and close check-in 40-45 minutes before flight departure. Please ensure that the date, time and location specified on your voucher or subsequent email allows you to arrive at your departure airport at least 30 minutes before check-in opens. Please be aware of traffic jams.